FAQ: We Hide Mysteries Inside Our Wood And Resin Ring
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Where I can select my ring size?

After the campaign, we will be sending out a survey to all of our backers. This survey is where you will specify things like ring size, ring of your selection, etc.

Last updated: July 04, 2017 16:06

Do you make men's ring?

Our Coral Ring is a Unisex ring. However, you can also place a custom order.

Last updated: July 04, 2017 16:07

What do you mean by the custom ring? Does it mean backers can send you photos/images that they would like to have in the ring?

Yes exactly, we will be collecting this information during the survey later.

Last updated: July 04, 2017 16:09

What if I order a wrong size even after following the sizing guide?

Do not worry if you get your size wrong we will be happy to exchange it for you with no extra cost.

Last updated: July 04, 2017 16:09

Do you have any other collections?

We are only offering six collections for this campaign. However, if you want to order a custom made ring or pendant you will have the option to do it.

Last updated: July 04, 2017 16:09

How do I pledge for more than one reward?

After you pledge: Click 'Manage your pledge,' Then Click 'Change your pledge,' Then Adjust the pledge amount by including the price of the additional set(s), plus shipping, Then Click 'Continue,' Then Click 'Confirm.'

And you're done!

After the Kickstarter ends, we will contact all backers to confirm the additional orders.

Last updated: July 04, 2017 16:15

Why I cannot select the wild mountain ring from the add on?

Please select any ring from the add on and email us with the changes at chirag@myenchantedsoul.com Or you can place a separate order using this link - https://we-hide-mysteries-inside-our-wood-and-resin-ring.backerkit.com/hosted_preorders

Last updated: August 24, 2017 13:05

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://we-hide-mysteries-inside-our-wood-and-resin-ring.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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